Refund Policy
We stand behind our financial modeling services and want you to feel confident in your investment. Here's everything you need to know about our straightforward refund process.
Refund Eligibility Requirements
To qualify for a refund, requests must be submitted within 14 days of your initial service purchase. We require that you've participated in at least one consultation session to understand your specific modeling needs. Refunds apply to our scenario modeling services, financial planning consultations, and educational workshops.
Full refund available within 14 days if initial consultation doesn't meet your expectations
Refund available before workshop completion or within 7 days of attendance
Partial refunds considered based on project completion status and deliverables provided
How to Request Your Refund
Getting your refund is simple. Contact us through email or phone with your service details and reason for the refund request. We'll review your case personally and respond within 2 business days. Most refund requests are processed without complications when submitted within our eligibility window.
Submit Request
Email us at help@nozurveroilion.com with your service details and refund reason
Review Process
We'll review your request and respond within 48 hours with next steps
Refund Processing
Approved refunds are processed within 5-7 business days to your original payment method
Different Refund Scenarios
We handle various situations differently to ensure fairness. Here's what you can expect based on your specific circumstances and how far along we are in delivering your financial modeling services.
Full Service Refund
Available when you haven't received any deliverables or attended scheduled consultations. Request must be made within 14 days of payment. Processing time is typically 3-5 business days.
Partial Project Refund
When we've begun work but you're unsatisfied with direction or progress. Refund amount depends on completed work and resources already allocated to your project. We'll discuss options during our review.
Workshop Cancellation
Full refund if you cancel at least 48 hours before scheduled workshop start time. Partial refund may apply for cancellations with less notice, depending on preparation completed.
Refund Processing Times
Refund timing depends on your original payment method. We process all approved refunds as quickly as possible, but your bank or payment provider controls final timing.
3-7 business days
5-10 business days
1-3 business days
2-5 business days
Important Policy Notes
This refund policy applies to services purchased directly through nozurveroilion. Third-party marketplace purchases may have different refund terms. Custom modeling projects with significant research components may have modified refund terms discussed during initial consultation.
Need Help with a Refund?
Our team is here to make the refund process as smooth as possible. We typically respond to refund inquiries within one business day and work to resolve issues quickly.
help@nozurveroilion.com
+61 413 589 421
Mon-Fri 9AM-5PM AEDT